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GENERAL SHIPPING INFORMATION
- Our products are shipped from Ohio
- We offer free shipping only in the continental US
- If you have a large or unusual order, contact us for bulk shipping prices
- Additional labor or services (unpacking, carrying downstairs, moving to another part of the building, etc.) not included
Q: HOW WILL MY PRODUCT BE SHIPPED?
A: Hobart for the Home products are shipped ground through our preferred shipper, DHL.
Q: ARE YOUR PRODUCTS IN STOCK?
A: All of our products are typically in stock in our warehouse. In rare cases, however, we may be out of stock. If some unforeseen occurrence delays your order, you will contacted by Hobart for the Home letting you know when to expect your product, and we will fill your order as quickly as possible.
Q: DO YOU SHIP OUTSIDE THE CONTINENTAL US?
A: Yes. See DHL shipping information for details.
Q: DO YOU OFFER EXPEDITED SHIPPING?
A: No. Because of the typical weight of a Hobart for the Home order, our products ship via DHL ground service from our warehouse and cannot be expedited.
Q: CAN YOU SHIP TO A PO BOX?
A: No -- we need an actual physical street address to ship your order.
Q: HOW LONG WILL IT TAKE TO PROCESS MY ORDER?
A: From the time you submit your order until you receive it should take ten weeks. This is our standard shipping time considering our items are handcrafted in small batches. It will normally take approximately 8 weeks to process your shipment plus shipping time. In the case of custom-built products, processing time will be longer…
Q: CAN I CANCEL AN ORDER?
A: You may not cancel an order once it has been shipped. If the order has shipped see the return procedures listed below.
Q: HOW WILL I KNOW WHEN MY ORDER HAS BEEN SHIPPED?
A: Once your order is processed, you will receive an email confirmation letting you know when each item was shipped, how it was sent, when you should expect it to arrive, and a tracking number (if applicable). You will receive a separate confirmation for each order processed.
Q: HOW CAN I TRACK MY SHIPMENT?
A: Typically, your product will be sent via our preferred shipper, DHL, and you will receive an email confirmation with a tracking number. You may then either contact the shipper directly at http://www.dhl-usa.com/ to track your order, or contact us at (866) 3-HOBART or send us an email and we will check the status.
Q: HOW LONG WILL IT TAKE MY ORDER TO SHIP?
A: Your order should arrive in no more than 14 business days after it leaves Hobart. However, large orders may take longer - please call for details on any bulk quantity or custom orders. Approximate expected transit times for each shipping method are as follows, but are not guaranteed:
- Ground shipping in the continental U.S. -- 4 to 14 business days after shipping (may take up to 21 business days if this is a high-volume time of year)
- Shipping to AK / HI -- 4 to 14 business days after shipping (may take up to 21 business days if this is a high-volume time of year)
- Shipping to Canada -- 4 to 14 business days after shipping (may take up to 21 business days if this is a high-volume time of year)
Q: WHAT IF I HAVE A PROBLEM WITH MY SHIPMENT?
A: Please contact us at (866) 3-HOBART or send us an email and we will take care of the problem as soon as possible.
RETURN POLICIES
Q: WHAT IF I GET A DAMAGED OR DEFECTIVE PRODUCT?
A: Please contact us at (866) 3-HOBART or send us an email within 5 days of your delivery to let us know that your product was damaged or defective. We will provide you with a pre-paid return mailing label and instructions for sending the product back to us.
Q: HOW LONG WILL IT TAKE TO REPLACE A DAMAGED PRODUCT?
A: We will have a replacement sent out to you as soon as possible. Full credit will be issued upon proper return of damaged or defective product.
Q: HOW DO I RETURN A PRODUCT THAT ISN'T DEFECTIVE?
A: Contact us first either by phone (866) 3-HOBART or send us an email for the correct return address for that particular product. Please DO NOT simply send the package back to the address on the mailing label -- as it may go to the wrong location and you will be held liable for the cost.
- To qualify for a refund or replacement, the item must be sent back in its original condition -- including the original packaging and containers, documentation, warranty cards, manuals, and all accessories. We will not accept returns if packaging is not in its original condition -- we will return such items to you. We will also not accept returns on items that are sent back in a condition that cannot be resold. If you reject that return shipment, we reserve the right to withhold credit.
- You are responsible for all return shipping fees. Repack the item in its original packaging, include a copy of the packing slip, and send to the return address you have been given for that product. Pack the item well, insure it for the full value, and request tracking or proof of delivery -- any items lost in the mail or damaged during return are your responsibility.
- Call us at (866) 3-HOBART or send us an email letting us know how and when you returned the product. Also explaining the reason for the return and let us know if you want a refund or replacement. If you want to purchase another product instead of paying the 15% restocking fee, please indicate which replacement product you would like in your communication to us.
- Once our returns department has confirmed receipt of the item, a refund will be mailed to you in the form of a check or credited to your charge card within 30 days of the return date.
Q: WHAT IF I SIMPLY REFUSE A PACKAGE?
A: If you refuse a package without following our return instructions, you will still be charged the 15% restocking fee. Your refund may also be delayed, as we have no way of tracking the return of your product. And if your product does not make it safely back to our manufacturer, we will be unable to issue your refund. To avoid any unnecessary delays, please follow the return instructions on your packing slip.
Q: WHAT PRODUCTS CAN I RETURN?
A: You may return any product that is damaged, defective, or otherwise unsatisfactory.
Q: HOW LONG WILL IT TAKE TO GET MY REFUND?
A: Upon receipt of the product to our warehouse, a refund will be issued either by check or credit to your charge card within 30 days (less the shipping, sales tax, and applicable 15% restocking fee)..
Q: HOW LONG WILL IT TAKE TO GET MY REPLACEMENT PRODUCT?
A:Replacement orders will go through the same processing as a new order, except they will be expedited through our processing. See Shipping Information for transit times.
Q: WHERE CAN I GET A COPY OF THIS RETURN POLICY?
A: You may right-click on this screen and select "print" to print a copy of our policy. A copy may also be included on your packing slip when you receive your order.
Note: By submitting an order, the client acknowledges, understands, and accepts these terms of agreement. Thank you for choosing Hobart for the Home for your luxury home organizing needs!
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